Frequently Asked Questions
1. What is Mergix?
Mergix is an online platform, which helps you deal with duplicated contacts on the Android, iOS and Windows devices.
2. Do I need to install anything to my Smartphone or PC to use Mergix?
No, Mergix is working on the cloud. It is a completely online tool.
3. Is it possible to restore deleted data?
Yes, it is possible to restore the latest backup. We are making backups of your data before any processing. If you do not have a Google account (to store the data), you will be informed with a message before the processing.
4. Where does Mergix store personal data?
Mergix does not store any personal data on its servers. All backups are stored in your Google account. Mergix is a totally safe online tool.
5. Can I add as much devices as I need to Mergix?
Premium subscription allow you to add as much devices as you want. Only one device can be added to Mergix Free subscription.
6. Are there any limitations of the free version of Mergix?
Yes, the number of connected devices is limited to one. The free version user are not able to process junk and similar contacts.
7. What is “similar contacts”?
Contacts that have identical information in some fields, as well as some different information, too.
8. What is “junk contacts”?
Contacts are considered as junk, if no more than one field is filled with information.
9. What is “duplicated contact”?
Contacts are considered as duplicates, if both have identical information.
10. What type of services does Mergix support?
Now Mergix supports Apple, Google, Exchange (Office 365) services. Autodiscovery of credentials must be turned on.
11. Do you plan to release Mergix in other countries and in other languages?
Yes. Now, Mergix is only available to US and English speaking countries, we plan to roll other languages and countries within a year.
12. Do you plan to release Mergix as Enterprise in-house app?
Yes. Please contact us for details.
13. How does the 1-day Premium subscription work?
1-day Premium subscription allows you to use all Mergix features for one day.
14. Can I cancel any time?
Yes, you can cancel your subscription anytime, there is no commitment.
15. Do I have to sign a long-term contract?
No, when you subscribe to longer Mergix subscription plans, you will be billed yearly or monthly (depending on the plan).
16. How can I upgrade from Free to Premium plans?
To upgrade to a Premium subscription plan visit the pricing page or go to "user account" tab in the Mergix application website.
17. Is Mergix secure?
All your payment information is encrypted and protected by SSL certificate issued Norton Security. Mergix is not an online address book, since no contacts are stored* on Mergix servers (we use secure Microsoft Azure as our cloud app and storage provider).
18. Who can see my contacts? Do you view them?
No one can see your contacts, as Mergix and 4Team Corporation does not store your data after the job is done, preventing the risk of exposing your contacts by storing them online on some third-party sites.
You can have support simply by clicking the “Start Live Chat” button. You can find this button on the right-hand side of all pages.
If you have any questions, you can write us an email, contact us via live chat, or call via phone.